FAQs

How do I reserve your condominium?

If you reserve directly through us, the owners, you pay a deposit to confirm your reservation plus a non-refundable $38.85 ($35 plus tax) booking fee.  You will then receive a detailed rental agreement from our local representative.   Your final payment will be due 45 days before your arrival date.  If you reserve 45 days or closer to arrival, you may have to pay a larger deposit or the entire amount due for the booking.

What do I pay to reserve C-36?

The amount depends upon the rental rate for the week(s) you book, as these rates vary during the year.  If you book C-36 early enough (well before the final payment is due 45 days before arrival), and your rental charge is $2,000 per week or less, you pay only a $200 deposit plus a non-refundable reservation fee of $38.85 ($35 + Florida’s 11% tax).  If you book C-36 early enough and your rental charge is over $2,000 per week, you pay 10% of the total rate (All-Inclusive rate for rent, reservation fee and linen charge) plus the non-refundable reservation fee.

Does your rate include everything?

Yes.  Our rates include a modest reservation fee, linens, and cleaning services upon your departure.  There is an additional 11% Florida Occupancy Tax charge on the total, and a $200 refundable damage security deposit.  If you book C-36 on other vacation rental sites, you will pay extra.  Some of the most popular vacation sites charge a “service fee” that can amount to 2-8% of the total booking charge, which can significantly increase the cost of your vacation. If you choose to use such a site and pay more, rather than booking directly through us, we can still accept your booking.    

Is there an elevator to C-36?

Yes.

Do you accept credit cards?

Yes.  Payments are processed via our local representative if you book directly with us.  Accepted are most major credit cards and e-checks, payable in U.S. dollars.  If you book enough ahead of time, you will be asked to pay your deposit by credit card, and then send a check (or e-check) for the balance.

What about activities for my kids?

Pointe Santo is unique in that it offers supervised activities for children ages 4 and older Monday through Friday, for a nominal fee.  The program includes crafts with shells and other natural materials, scavenger hunts, movie night, beach volleyball, bean bag toss and other entertaining activities. In addition, offered every afternoon is an ice cream sundae or a root beer float – for both the kids and their parents!  Most parents/grandparents stop by the Clubhouse and sign up their children for the activities, which are pre-scheduled early in the week.  Walk-ins are accepted based on availability.  

Are pets allowed?

Sorry, but pets are prohibited in C-36.

 

Can I smoke on the lanai?

Smoking is NOT ALLOWED anywhere in the condo or on the Pointe Santo grounds.

What is your cancellation policy?

Should you need to cancel, our local Sanibel agent’s cancellation policy is:

90+ days prior to arrival:  You will receive your deposit back, but run the risk of losing your non-refundable reservation fee ($38.85) and a $50 cancellation fee.  Carol: check the contract.

90-45 days prior to arrivalYou risk losing all money put down (reservation fee and initial deposit) unless we are able to rebook the unit for the same price and dates.  Should another booking occur, you will be charged only the reservation fee and cancellation fee.  

45 days or less prior to your arrival:  You risk losing all monies put down, including your final payment, which is due 45 days prior to arrival.  If we are able to rebook the unit, you will only be subject to the reservation fee and $50.00.

We encourage you to purchase travel insurance if you are concerned about a possible medical or other personal emergency.   Our Sanibel agent offers optional travel insurance or you can select from one of the online companies.

Do I have to pay for a parking permit while at Pointe Santo?

No.  Our deeded parking space in located behind Building C and close to the elevator.  A free parking permit will be provided to you when you arrive (either by our local agent or inside the unit).  If for some reason you don’t get a permit, you can pick one up at the Pointe Santo Operations/Information Office located near the tennis courts.  Please note that no RVs, trailers, jet skis or boats are allowed at Pointe Santo.

Is there a grocery store nearby?

There are 2!  Bailey’s General Store is a Sanibel institution.  Located at 2477 Periwinkle Way, it is within walking distance to Pointe Santo, and also will deliver!  (239-472-1516; http://baileys-sanibel.com).  Another local grocery that delivers is Jerry’s Foods-Sanibel at 1700 Periwinkle Way, where parrots and cockatoos in a tropical garden surrounding  Jerry’s Shopping Center will compete for your attention.  Jerry’s also has a restaurant right inside its grocery store. (239-472-9300; www.jerrysfoods.com).